Shipping & Delivery
1. Order Processing
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All orders are processed within 2-5 business days (excluding weekends and holidays).
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You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Time & Costs
Shipping times vary depending on your location:
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United States | 7-14 business days | Calculated at checkout |
| Australia | 7-14 business days | Calculated at checkout |
| Canada, UK | 10-20 business days | Calculated at checkout |
| Other Countries | 10-25 business days | Varies by location |
Note: Delivery times are estimates and may be affected by customs processing, weather, or high-demand periods.
3. Shipping Providers
We work with trusted shipping carriers, including USPS, UPS, FedEx, and local postal services, to ensure safe and timely deliveries.
4. Tracking Your Order
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Once your order is shipped, a tracking number will be sent to your email.
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You can track your order using the link provided.
5. Customs & Import Duties
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International orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.
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KanaFamily is not responsible for delays due to customs processing.
6. Lost or Delayed Packages
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If your package is delayed beyond the estimated timeframe, please contact us at [Your Contact Email].
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If your package is lost in transit, we will work with the carrier to resolve the issue.
7. Address Issues & Returns
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Please ensure your shipping address is correct at checkout.
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We are not responsible for packages delivered to incorrect addresses provided by customers.
8. Contact Us
For any shipping inquiries, reach out to:
📩 Email: nguyenhuudangtn96@gmail.com
📬 Mailing Address: 543 North Summit Avenuelake Helen, FL 32744, United State