FAQ

1. What is KanaFamily?

KanaFamily is an online store offering high-quality, thoughtfully designed products, including apparel, personalized gifts, and everyday essentials.

2. Where do you ship to?

We currently ship to multiple countries, including the U.S., Australia, and more. Shipping availability may vary by product.

3. How long does shipping take?

Shipping times depend on your location and the product ordered. Generally, orders are processed within 2-5 business days, and delivery takes 7-14 business days.

4. Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email.

5. What is your return policy?

We offer a 30-day return policy for unused and unworn items. If you're not satisfied, contact us for assistance.

6. How do I contact customer support?

You can reach us via email at [your email here] or through our contact form on the website.

7. Do you offer custom or personalized products?

Yes! We provide customization options for select items. Check the product page for details.

8. Do you offer discounts or promotions?

We frequently run special offers! Subscribe to our newsletter or follow us on social media for updates.